Terms of Service

1.  Introduction

Welcome to the website of NUWELL GLOBAL SDN. BHD. ("NGH", "Company", "we", "our", or "us"). These Terms of Service ("Terms") govern your access to and use of our website, online store, mobile interfaces, social media integrations, and related services operated under the Nuwell Global Health ("NGH") brand.

By accessing, browsing, registering for an account, purchasing products, subscribing to our communications, or otherwise using this Website, you acknowledge that you have read, understood, and agreed to be bound by these Terms. If you do not agree with any part of these Terms, you should discontinue use of the Website immediately.

2.  About Our Website and Services

The Website is operated for the purposes of promoting, marketing, distributing, and selling healthcare products, wellness products, nutritional products, medical and wellness devices, veterinary products, and other products made available by the Company from time to time.

In addition to facilitating online purchases, the Website may provide educational materials, articles, product information, customer support resources, promotional campaigns, loyalty programmes, warranty registration services, and other related content. All information provided on the Website is intended for general informational purposes unless otherwise expressly stated.

3.  Customer Eligibility

By using this Website, you represent and warrant that you are at least eighteen (18) years of age or have obtained consent from a parent or legal guardian to use the Website and make purchases through the Website.

You further warrant that all information submitted through the Website is accurate, complete, current, and not misleading. The Company reserves the right to suspend, restrict, or terminate access to users who provide inaccurate, misleading, or fraudulent information.

4.  Product Information and Website Content

The Company strives to ensure that all information published on the Website is accurate and up to date. However, despite reasonable efforts, product descriptions, specifications, pricing information, images, promotional materials, availability information, and other content may occasionally contain errors, omissions, inaccuracies, or outdated information.

Product images displayed on the Website are intended for illustration purposes only and may differ from actual products due to manufacturer updates, packaging changes, photography settings, screen displays, or other factors beyond the Company's control.

The Company reserves the right to amend, update, correct, modify, discontinue, or remove any Website content, product information, promotion, service, or offering at any time without prior notice.

5.  Healthcare and Wellness Information Disclaimer

Information provided on this Website relating to healthcare products, wellness products, nutritional supplements, health technologies, medical devices, or other health-related products is provided solely for informational and educational purposes.

Such information does not constitute medical advice, pharmaceutical advice, healthcare advice, diagnosis, treatment recommendations, or professional medical consultation. No content available on the Website should be interpreted as a substitute for professional medical advice from a qualified healthcare practitioner.

Customers are strongly encouraged to consult a qualified medical practitioner, pharmacist, or healthcare professional before using any healthcare-related product, particularly where underlying medical conditions, allergies, medication use, pregnancy, or other special circumstances may apply.

The Company does not warrant that any product will achieve specific health outcomes, therapeutic effects, or expected results, as individual responses may vary.

6.  Website Content Disclaimer

While the Company makes reasonable efforts to ensure that all content published on the Website is accurate, complete, current, and reliable, all information available on the Website is provided on an "as is" and "as available" basis.

The Company does not warrant or guarantee the accuracy, completeness, reliability, suitability, availability, or timeliness of any content, product information, educational material, article, image, video, review, testimonial, or communication published on the Website.

Information made available on the Website should not be relied upon as the sole basis for making purchasing, medical, veterinary, healthcare, business, or other decisions. Users should exercise their own judgment and seek appropriate professional advice before acting upon any information available on the Website.

The Company reserves the right to amend, update, modify, replace, or remove any content published on the Website at any time without prior notice.

7.  Product Performance and Result Disclaimer

Individual results from the use of any product sold through the Website may vary significantly depending on factors including individual health conditions, lifestyle, genetics, usage patterns, adherence to instructions, environmental conditions, animal health conditions, and other circumstances beyond the Company's control.

The Company does not warrant, guarantee, or represent that any user will achieve any specific health outcome, wellness benefit, performance improvement, therapeutic effect, veterinary outcome, or other result from the use of any product purchased through the Website.

Any customer testimonial, review, product experience, case study, or promotional material published on the Website represents individual experiences only and should not be interpreted as a guarantee or prediction of future results.

8.  Healthcare Information and Medical Device Disclaimer

Information relating to healthcare products, supplements, wellness products, health technologies, medical devices, healthcare services, nutritional products, and other health-related solutions is provided solely for informational and educational purposes.

Nothing contained on the Website shall constitute or be construed as:

•        Medical advice;

•        Pharmaceutical advice;

•        Clinical advice;

•        Diagnosis;

•        Treatment recommendations;

•        Professional healthcare consultation.

Customers should always seek independent advice from qualified healthcare professionals prior to making healthcare decisions or using healthcare-related products.

Where products are classified as medical devices, medical equipment, healthcare products, or regulated products, customers shall follow all manufacturer instructions, labelling requirements, warnings, precautions, and professional guidance.

The Company shall not be responsible for any adverse outcome arising from misuse, improper application, non-compliance with instructions, self-diagnosis, self-treatment, or reliance solely on Website content.

9.  Veterinary and Animal Health Disclaimer

The Website may contain information regarding veterinary products, pet care products, animal healthcare products, nutritional supplements, or related solutions intended for animal use.

Such information is provided solely for informational purposes and should not be relied upon as veterinary advice, diagnosis, treatment recommendations, or a substitute for consultation with a qualified veterinarian.

Pet owners, livestock owners, and animal caregivers remain solely responsible for obtaining appropriate veterinary advice before administering any product to an animal.

The Company shall not be liable for any adverse outcome arising from the use of products contrary to professional veterinary guidance.

10.  Regulatory Compliance Disclaimer

Certain products promoted, distributed, or sold through the Website may be subject to regulatory requirements, registrations, notifications, approvals, or restrictions imposed by relevant authorities.

Nothing on the Website shall be interpreted as a representation that any product possesses regulatory approval, certification, registration status, therapeutic efficacy, or official endorsement unless such approval or authorisation is expressly stated.

Customers remain responsible for ensuring compliance with any laws, regulations, import restrictions, licensing requirements, or usage restrictions applicable in their jurisdiction.

11.  Orders and Acceptance

All orders submitted through the Website are subject to acceptance by the Company.

The submission of an order and successful payment confirmation do not constitute automatic acceptance of the order. The Company reserves the right to reject, cancel, refuse, or limit any order at its sole discretion, including where products are unavailable, pricing errors occur, payment cannot be verified, suspected fraud is identified, regulatory restrictions apply, or operational issues arise.

Where an order cannot be fulfilled after payment has been received, the Company will generally arrange for an appropriate refund or alternative resolution, subject to applicable policies.

12.  Pricing and Payment

All prices displayed on the Website are in Malaysian Ringgit (RM) unless otherwise stated and are subject to change without prior notice.

The Company makes reasonable efforts to ensure pricing accuracy; however, inadvertent errors may occur. In the event that a product is displayed at an incorrect price, the Company reserves the right to cancel the affected order and provide a refund of any amount paid.

Payments processed through the Website are subject to approval by authorized payment service providers, financial institutions, fraud prevention systems, and payment gateways. The Company shall not be liable for delays, failures, or interruptions arising from third-party payment systems.

13.  User Accounts and Security

Users who create an account on the Website are responsible for maintaining the confidentiality of their login credentials and for all activities conducted through their account.

The Company shall not be liable for any loss, damage, unauthorized access, or misuse arising from a user's failure to adequately protect account credentials.

Where there is reason to believe that an account has been compromised, involved in fraudulent activity, or used contrary to these Terms, the Company reserves the right to suspend or terminate access without prior notice.

14.  Acceptable Use

Users agree that they shall not use the Website in any manner that is unlawful, fraudulent, harmful, abusive, defamatory, misleading, or disruptive.

Without limitation, users shall not attempt to gain unauthorized access to any system, introduce malicious software, interfere with website functionality, manipulate pricing or promotions, misuse customer information, scrape website content, or engage in any activity intended to compromise the security or integrity of the Website.

The Company reserves the right to investigate suspected violations and take appropriate legal or technical action where necessary.

15.  Intellectual Property Rights

All content available on the Website, including text, graphics, logos, branding, product descriptions, images, photographs, videos, software, layouts, and design elements, is owned by or licensed to NUWELL GLOBAL SDN. BHD. and is protected by applicable intellectual property laws.

No content from the Website may be copied, reproduced, distributed, modified, republished, transmitted, displayed, or exploited for commercial purposes without prior written consent from the Company.

16.  Third-Party Platforms and Links

The Website may contain links to third-party websites, applications, social media channels, marketplaces, or external resources. Such links are provided solely for convenience.

The Company does not control, endorse, or assume responsibility for the content, security, privacy practices, products, or services provided by third parties and shall not be liable for any loss or damage arising from their use.

17.  Limitation of Liability

To the maximum extent permitted by Malaysian law, the Company shall not be liable for any indirect, incidental, consequential, special, punitive, or economic loss arising out of or relating to the use of the Website, purchase of products, inability to access the Website, system interruptions, data loss, reliance on Website content, third-party service failures, product misuse, or circumstances beyond the Company's reasonable control.

This limitation shall apply regardless of the legal theory under which a claim is brought, whether in contract, tort, negligence, statutory duty, or otherwise.

Nothing in these Terms shall exclude any liability that cannot lawfully be excluded under applicable law.

18.  Personal Data Protection

Any personal data submitted through the Website shall be collected, processed, and protected in accordance with the Company's Privacy Policy and the Personal Data Protection Act 2010 (Malaysia).

By using the Website, you consent to the collection, processing, disclosure, storage, and transfer of personal data as described in the Privacy Policy.

19.  Force Majeure

The Company shall not be liable for any delay or failure in performance resulting from events or circumstances beyond its reasonable control, including but not limited to natural disasters, pandemics, governmental actions, labour disputes, cyber incidents, telecommunications failures, utility disruptions, transportation delays, supplier shortages, or force majeure events.

20.  Amendments to These Terms

The Company reserves the right to amend, revise, update, or replace these Terms at any time.

Any amendments shall become effective upon publication on the Website. Continued use of the Website following publication of revised Terms constitutes acceptance of such revisions.

21.  Governing Law and Jurisdiction

These Terms shall be governed by and construed in accordance with the laws of Malaysia.

Any dispute arising from or relating to these Terms, the Website, or any transaction conducted through the Website shall be subject to the exclusive jurisdiction of the courts of Malaysia.

Last Updated: 01 August 2026

Issued By: NUWELL GLOBAL SDN. BHD.